Welcome to suavesuitsforhimshop.com (referred to as the “Website”). We are dedicated to delivering high-quality products and ensuring a positive shopping experience. If you are not completely satisfied with your purchase, our refund policy outlined below will assist you.
Refund Policy
Return Window: You may request a return and refund within 30 days of receiving your product. Requests submitted after this period will not be accepted.
Product Condition: To qualify for a return, the item must be in its original, unused, and unwashed condition, complete with all original tags and packaging. We reserve the right to deny refund requests for items that show signs of use or damage.
Return Reasons: If your product has quality issues, if the wrong item was sent, or if it does not match the description, please reach out to our customer service team promptly.
Refund Procedure
Initiate a Return: Log into your account, navigate to the “My Orders” section, select the order you wish to return, and click “Request a Refund.” Fill out the necessary information and submit your request.
Return Approval: Our customer service team will review your request. If approved, we will provide you with the return address and detailed instructions.
Returning Items: Send the item back to the designated return address as instructed. You will be responsible for return shipping costs unless the return is due to a quality issue or an incorrect item being sent.
Refund Processing: Once we receive and inspect the returned item, refunds will be processed within 5 business days. The refund will be credited to your account using the original payment method.
Non-Refundable Items
- Customized Products: Items that are personalized or customized cannot be returned or refunded unless there is a quality issue.
- Promotional Items: Certain items sold during promotional events may not be eligible for returns or refunds. Please review the terms of the promotion before making a purchase.
- Gift Cards: Gift cards purchased are non-returnable and non-refundable.
Refund Timing
The time it takes to process refunds may vary based on your payment method and the bank’s processing times. Typically, refunds will be credited to your payment account within 5 business days post-processing. If delays occur, please contact your payment provider for further information.
Damaged or Incorrect Items
If you receive a damaged product or the wrong item, please contact our customer service team within 7 days of receipt. We will arrange for a return or exchange and cover the applicable return shipping costs.
Thank you for choosing suavesuitsforhimshop.com. We are eager to provide you with a satisfying shopping experience and attentive after-sales support.